Privacy Policy
Last updated July 1, 2026
1. Information We Collect
We collect account details (such as your email), case information you submit (such as transaction hashes and wallet addresses), and usage data needed to operate the Platform.
2. How We Use Your Data
Your data is used to provide recovery and tracing services, manage your balances, process deposit and withdrawal requests, secure your account, and communicate with you about your cases.
3. Legal Basis
We process your data to perform our contract with you, to comply with legal obligations, and based on our legitimate interest in operating a secure recovery platform.
4. Data Sharing
We do not sell your personal data. We share information only with service providers necessary to operate the Platform and where required by law.
5. Security
Access to data is protected with role-based controls and server-side operations. While we apply strong safeguards, no system is completely secure.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services and meet legal obligations. You may request deletion subject to applicable law.
7. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing.
8. Cookies
We use essential cookies to keep you signed in and to operate core functionality. We do not use them to track you across unrelated sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by the “last updated” date above.
10. Contact
For privacy requests or questions, contact our support team through your dashboard.